Hotel Royal Court Madurai

Hotel Policy

At Hotel Royal Court Madurai, every policy is created to protect guest comfort, safety, privacy, and a peaceful stay experience. Please read these hotel policies carefully before confirming your reservation.

Unmarried Couples Strictly Not Allowed 24 Hours Stay Policy Valid ID Required No Outside Food Guest Safety First

Please Note Before Booking

By confirming your reservation at Hotel Royal Court Madurai, you agree to follow the hotel’s terms, conditions, guest rules, payment policy, visitor policy, privacy policy, and refund policy.

Check-in Time

Check-in starts from 10:00 AM. Checkout is calculated 24 hours from the time of check-in.

ID Proof Required

Guests must present valid ID and/or passport at the time of check-in.

Reservation Rules

All bookings are subject to availability. Advance payment or valid credit card may be required.

Room Privacy

Visitors are not allowed inside guest rooms. Guests can meet visitors in lobby or common areas.

Guest Guidelines

Hotel Policies for a Safe & Comfortable Stay

These policies help us maintain a peaceful, secure, clean, and premium stay experience for every guest at Hotel Royal Court Madurai.

Policy 01

Reservations & Payments

All reservations are subject to availability.
Guests are advised to book in advance to secure preferred dates.
Rates are quoted in local currency and are exclusive of taxes unless clearly stated.
A valid credit card or advance payment may be required to confirm the reservation.
Payments can be made through cash, credit card, or bank transfer.
In some cases, a deposit may be required at the time of reservation.

Important Deposit Note

If a deposit is collected, it is non-refundable and will be deducted from the total bill during checkout.

Policy 02

Check-in & Checkout

Check-in starts at 10:00 AM in the morning.
Checkout time will be calculated 24 hours from the time of check-in.
Early check-in and late checkout can be requested.
Early check-in and late checkout are subject to availability and additional charges.
Guests must present valid ID and/or passport upon check-in.
Minors aged 18 years and below must be accompanied by an adult.

Early Departure

If a guest checks out earlier than the agreed departure date, the hotel reserves the right to charge an early departure fee equal to one night’s stay.

Policy 03

Visitors & Room Privacy

For guest safety, comfort, and privacy, visitors are strictly not allowed inside guest rooms.
Visitors may meet guests only in the hotel lobby or designated common areas.
No overnight visitors are allowed in guest rooms without prior approval from hotel management.
This policy helps maintain a peaceful and secure environment for all guests.

Extra Person Charge

If any unregistered visitor is found inside the room, an extra person charge of ₹1500 plus applicable taxes will be added to the bill without prior notice. Repeated violations may lead to booking cancellation without refund.

Policy 04

Outside Food & Beverages

Outside food and beverages are strictly prohibited inside the hotel premises.
This applies to guest rooms, lobby, and common areas.
The rule is followed to maintain cleanliness, food safety, and consistent quality service.
Guests are encouraged to enjoy freshly prepared meals from the hotel kitchen.

Cleaning Charges

Guests found bringing or consuming outside food may incur penalties or cleaning charges.

Policy 05

Guest Conduct & Safety

Smoking is strictly prohibited in all guest rooms and public areas.
Unmarried couples are not permitted as per hotel policy.
The hotel may reject check-in if there is any ID mismatch.
The hotel may reject or cancel a stay if guest misconduct is found.
Guests must respect the peace and quiet of other guests.
Excessive noise or disturbance may result in warning or eviction without refund.

Policy 06

Property & Fire Safety

Any damage caused to hotel property by guests will incur appropriate repair or replacement charges.
Open flames, candles, and flammable items are not allowed inside the hotel premises.
Guests should read and follow the fire evacuation procedures displayed in their rooms.
The hotel reserves the right to refuse service if safety, comfort, or well-being is affected.

Cancellation & No-Show

Cancellation, No-Show & Early Departure Rules

Guests are eligible for refund only if they follow the cancellation policy mentioned at the time of booking.
The cancellation policy will mention the time period within which cancellation can be made without charges.
To request a refund, guests must contact the hotel as early as possible by phone or email.
Reservation details may be required for verification before cancellation or refund processing.
No-show means failure to arrive without prior cancellation.
In case of no-show, the full reservation amount will be charged.
Non-refundable reservations are automatically considered as no-shows if the guest does not arrive.
Cancellations made outside the specified timeframe may not be eligible for refund.

Refund Policy

Refund Processing & Available Options

Hotel Royal Court understands that plans may change and guests may need to cancel or modify reservations.
Refund eligibility depends on the cancellation policy attached to the booking.
Guests may receive refund to the original payment method used during reservation.
Guests may also choose a credit voucher for future stay, depending on the situation.
Once cancellation is confirmed and eligibility is verified, the hotel will initiate the refund process.
The time taken for refund reflection may vary based on payment method and financial institution.
Refunds may not be possible for no-shows or cancellations outside the specified cancellation period.

Liabilities & Disclaimers

Guest Responsibility & Hotel Disclaimer

Hotel Royal Court Madurai is not liable for loss, damage, or theft of personal belongings during the stay.
The hotel is not responsible for injuries or accidents that may occur on the hotel premises.
Guests are responsible for their own safety while using hotel facilities or participating in activities.
The hotel provides complimentary luggage storage before check-in or after checkout.
The hotel takes no responsibility for any loss or damage to stored luggage or items.
The hotel may share or arrange services from third-party vendors such as transport providers, tour operators, or restaurants.
The hotel does not assume responsibility for services provided by external vendors.

Personal Data Usage & Guest Privacy

By providing personal information during reservation or check-in, guests consent to hotel use of the information for stay-related purposes.
The hotel may use guest information for reservation confirmation, payment processing, and important stay communication.
Guest information may also be used for future communication, including marketing materials.
Personal data is processed securely and in line with applicable data protection rules.
The hotel uses technical and organizational measures such as access controls to safeguard guest data.
Hotel Royal Court does not sell, rent, or disclose personal information to third parties without explicit consent.
Information may be shared where required by law or when needed to fulfill guest requests.

Lost & Found

Personal Belongings & Stored Items

The hotel is not responsible for lost or misplaced personal belongings during the stay.
If any items are found, they will be kept for a limited period of time.
Guests can inquire at the front desk regarding lost and found items.

Need Help Understanding Our Hotel Policy?

Our team is available 24/7 to help you with room reservations, stay rules, dining, banquet enquiries, and guest support.

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